Privacy Policy

Our Commitment to Privacy

Firebird Holdings LLC respects the privacy of visitors, donors, partners, volunteers, applicants, referral partners, and community members who interact with our website.

This Privacy Policy explains what information may be collected through firebirdholdings.org, how that information may be used, and how we work to protect it.

By using this website, submitting a form, contacting Firebird Holdings, making a donation, or communicating with us online, you acknowledge that you have read and understood this Privacy Policy.

This policy may be updated from time to time as Firebird Holdings grows, as additional services become available, or as legal and operational requirements change.

Information We May Collect

Firebird Holdings may collect information that you voluntarily provide when using this website or contacting us.

This may include:

• Your name
• Email address
• Phone number
• Mailing address, if provided
• Organization name, if applicable
• Donation information
• Volunteer interest information
• Career or resume information
• Partnership inquiries
• Referral-related questions
• Messages submitted through contact forms

We only ask for information that is reasonably connected to the purpose of your communication or interaction with Firebird Holdings.

How We May Use Your Information

Information submitted through this website may be used to respond to inquiries, process requests, improve communication, support donations, evaluate volunteer or career interest, coordinate partnerships, and provide organizational updates.

Examples of how information may be used include:

• Responding to your questions or messages
• Following up on donation or partnership interest
• Providing information about Firebird Holdings, Hearthside, ShelterNow, or future campuses
• Reviewing career or volunteer inquiries
• Sending updates if you request them
• Improving website content and user experience
• Maintaining internal records

Firebird Holdings does not sell your personal information.

Donations and Payment Information

If you make a donation to Firebird Holdings, Hearthside, or a related campaign, payment information may be processed through a third-party donation or payment platform.

Firebird Holdings does not directly store full credit card numbers or sensitive payment card details on this website unless specifically stated through a secure payment system.

Third-party donation platforms may collect and process information according to their own privacy policies and terms. We encourage visitors to review those policies before submitting payment information.

Donation-related information may be used for receipts, donor communication, campaign updates, and internal recordkeeping.

Third-Party Links

This website may contain links to third-party websites, including donation platforms, social media pages, partner organizations, community resources, and external services.

Firebird Holdings is not responsible for the privacy practices, security, content, or policies of third-party websites.

When you click a third-party link, you leave firebirdholdings.org and become subject to the privacy policy and terms of that outside website.

We encourage visitors to review third-party privacy policies before sharing personal information.

Cookies and Website Data

Firebird Holdings may use basic website tools that collect limited technical information about visitors and website usage.

This may include information such as browser type, device type, pages visited, time spent on the website, referral sources, and general usage patterns.

This information helps us understand how visitors use the website so we can improve content, navigation, accessibility, and overall user experience.

You may be able to disable cookies or limit tracking through your browser settings. Some website features may not work properly if cookies are disabled.

Contact Forms and Communications

When you submit a contact form, partnership inquiry, volunteer interest form, referral question, or career inquiry, the information you provide may be stored and used to respond to your request.

Please avoid submitting highly sensitive personal, medical, legal, or financial information through general website contact forms.

If Firebird Holdings develops secure systems for resident intake, referrals, or ShelterNow-related communications, those systems may have additional privacy notices or policies that apply separately.

General website contact forms are intended for basic communication, not emergency requests or confidential service coordination.

Data Security

Firebird Holdings takes reasonable steps to protect information submitted through this website.

However, no website, email system, online form, or digital communication method can be guaranteed to be completely secure.

We encourage visitors to use caution when sharing information online and to avoid submitting sensitive personal details unless they are requested through an appropriate secure process.

As Firebird Holdings grows and ShelterNow develops, additional security practices, access controls, and privacy procedures will be implemented to support responsible information management.

How Information May Be Shared

Firebird Holdings does not sell personal information.

Information may be shared only when reasonably necessary to respond to your request, process a donation, coordinate a partnership, evaluate an inquiry, comply with legal requirements, protect safety, or support normal organizational operations.

Examples may include sharing information with payment processors, website service providers, authorized staff, legal or compliance professionals, or partner organizations when you have requested communication or coordination.

Firebird Holdings will make reasonable efforts to limit information sharing to what is necessary for the purpose involved.

Children's Privacy

This website is not intended to collect personal information from children under the age of 13.

If you believe a child has submitted personal information through this website without appropriate consent, please contact Firebird Holdings so the information can be reviewed and removed when appropriate.

Future Youth Campus services, if developed, may involve additional privacy protections, consent procedures, and program-specific policies.

Your Choices

You may contact Firebird Holdings to request updates, corrections, or removal of certain information you have provided through the website, subject to legal, operational, donation, employment, or recordkeeping requirements.

You may also unsubscribe from future email communications if unsubscribe options are provided.

Some information may need to be retained for legitimate organizational, legal, financial, or compliance purposes.

Updates to This Policy

Firebird Holdings may update this Privacy Policy from time to time.

When updates are made, the revised policy will be posted on this page with an updated effective date.

Continued use of this website after changes are posted means you acknowledge the updated policy.

Effective Date: January 1, 2026